Comments on: AT&T: Fixing Bad PR by Blaming Customers http://samhowat.com/att-fixing-bad-pr-by-blaming-customers/ I'm a partner at Avelient.com, an entrepreneur, adventurer and husband. Posting thoughts on web, tech and life since 2000. Wed, 26 Oct 2011 21:29:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Sam Howat http://samhowat.com/att-fixing-bad-pr-by-blaming-customers/comment-page-1/#comment-2134 Sam Howat Sat, 05 Sep 2009 00:22:55 +0000 http://samhowat.com/?p=436#comment-2134 What frustrates me most is the approach that AT&T has been taking with their customers. They hire fake PR guys to speak to customers like they are small children. I pay about $180/mo to AT&T and their monopoly on the iPhone is not going to last for long. I don't care for WORDS, I care for results. If they don't deliver some soon, they are going to lose me and other previously happy customers to better carriers as soon as the iPhone is unlocked. Most of the people who've commented on this post to me are asking me why I don't jailbreak my phone. At this point, I'm tempted. I'm writing up another blog article regarding wifi and bluetooth options and how they affect the batter life of the iPhone. I've got my grass, and the kids better stay off it! What frustrates me most is the approach that AT&T has been taking with their customers. They hire fake PR guys to speak to customers like they are small children.

I pay about $180/mo to AT&T and their monopoly on the iPhone is not going to last for long. I don’t care for WORDS, I care for results. If they don’t deliver some soon, they are going to lose me and other previously happy customers to better carriers as soon as the iPhone is unlocked.

Most of the people who’ve commented on this post to me are asking me why I don’t jailbreak my phone. At this point, I’m tempted.

I’m writing up another blog article regarding wifi and bluetooth options and how they affect the batter life of the iPhone.

I’ve got my grass, and the kids better stay off it!

]]> By: Mariano http://samhowat.com/att-fixing-bad-pr-by-blaming-customers/comment-page-1/#comment-2132 Mariano Fri, 04 Sep 2009 19:33:04 +0000 http://samhowat.com/?p=436#comment-2132 Growl, Sam Growl! Actually, I agree completely that tethering and MMS should have been available by now, and I know that there are still things that are horrible in terms of service in other markets. One thing I will say, however, is that I haven't experienced any dropped calls since I got my iPhone in July. I suspect it has something to do with AT&T's upgrade of the network in the New York area and suburbs, which hopefully is an indication of things to come elsewhere. It's always bothered me, however, that iPhone owners have been tethered (forgive the expression) to the AT&T network at inception. Knowing that they have the iPhone till 2010 (2011) gave AT&T little incentive to build their network the way it should have been. Then again, perhaps they just didn't anticipate what an impact the apple cult would have on their network. Growl, Sam Growl!

Actually, I agree completely that tethering and MMS should have been available by now, and I know that there are still things that are horrible in terms of service in other markets.

One thing I will say, however, is that I haven’t experienced any dropped calls since I got my iPhone in July. I suspect it has something to do with AT&T’s upgrade of the network in the New York area and suburbs, which hopefully is an indication of things to come elsewhere.

It’s always bothered me, however, that iPhone owners have been tethered (forgive the expression) to the AT&T network at inception. Knowing that they have the iPhone till 2010 (2011) gave AT&T little incentive to build their network the way it should have been. Then again, perhaps they just didn’t anticipate what an impact the apple cult would have on their network.

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